ICON develops advanced construction technologies that advance humanity. Using proprietary 3D printing robotics, software and advanced materials, ICON is shifting the paradigm of homebuilding on Earth and beyond.
Reports to: CTO
Travel Requirements: Moderate
Start Date: February 2021
Location: Austin, TX
A support engineer will work to ensure that construction systems are usable for operation by users in the field. This will include support for mechanical, electrical, software, and material science.
Evaluate and prioritize user support cases
Act as the primary liaison between developers of the technology and users of the technology
Communicate and solve users' problems via phone, email, live chat and face-to-face meetings
Track and manage your work record
Work with all internal groups, including operations, engineering, product management, and business development
Prepare accurate and timely reports
BS degree in Information Technology, Computer Science or relevant field
4 years of experience as a support engineer or similar role
Ability to work under pressure
Ability to prioritize tasks based on urgency and importance
Motivation to learn new skills and technologies
Critical thinker and problem-solving skills
Solid time-management skills
Great interpersonal and communication skills.
Solving one of the most challenging problems humanity faces requires a level of diversity across disciplines. ICON believes that by being a non-homogenous organization, we can capture unique perspectives, educational backgrounds, and ideation. We strive to be inclusive and seek team members who share our passion for the mission within the mission: building robust and diverse teams to help us prevail in the face of our challenges.
We're a team of varied backgrounds, countries, and experiences, and we believe our differences make us stronger as we tackle some of the most challenging problems of our time. Our team is full of creative minds from places like MIT, NASA, Tesla, and Caterpillar - some with science and engineering PhDs and others with more eclectic degrees like vocal jazz and psychology. This breadth of lived experience, combined with the depth of personal knowledge on our team, gives us the ability to think differently and find solutions others might miss.
Every startup wants to change the world, but we genuinely believe we're not being hyperbolic when we say this technology has the potential to reinvent human shelter, dramatically improving quality and resiliency while driving down costs to make housing affordable for everyone. We believe in harnessing the power of construction technology for the good of all humanity, both here on Earth and off-world. And while we get excited about R&D accomplishments in the lab, we get more excited when we see our work out in the real world, printing real homes for real people.
We work hard because we know what we are doing can reshape the way we live as a species. And it doesn't hurt that it's super fun. Where else do you get to play with giant robots and see the results of your work manifest in beautiful full-scale buildings that didn't exist before—and that someone can now call home?
In addition to a resume, please provide a cover letter that shows why your past experiences and future aspirations make you a solid fit for this role.
Sound good? Submit your application today!
ICON is an equal opportunity employer committed to fostering an innovative, inclusive, and discrimination-free work environment. Employment with ICON is based on merit, competence, and qualifications. We provide employment opportunities without regard to age, race, color, national origin, religion, disability, sex (including pregnancy, sexual orientation, or gender identity), genetic trait, veteran status, or any other protected characteristic in accordance with applicable law. If there are accommodations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
Headhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON.