Now Hiring

Senior Manager, Physical Infrastructure

ICON is looking for a hard-working, creative, and team-oriented problem solver to serve as the Senior Manager of Physical Infrastructure for a rapidly growing team responsible for ICONs workplaces. You’re passionate about building and executing new buildout strategies and have a deep interest in the following subjects: housing, construction, real estate, robotics, technology, space, & defense. You’re a natural leader, adept at creating strategy, experienced selling and negotiating with stakeholders, and are eager to learn about creating and supporting a high growth enterprise. This role reports to the SVP of Operations and is based in our Austin, TX campus. 

 

RESPONSIBILITIES

  • Develop, prepare and explain the annual facility budget, quarterly forecasts, and business plans.
  • Assist in the development of capital budgets for various properties, including expansion, buildout, maintenance, improvement, and cost reduction initiatives for all ICON facilities.
  • Develop the strategy for collection, analysis, and reporting of metrics by the physical infrastructure team.
  • Review objectives and key results within ICON to identify service gaps, and recurring issues, and implement corrective actions.
  • Manage the physical infrastructure team in the construction, acquisition, and maintenance programs relating to the conditions and appearance of the facilities and assets.
  • Hire and develop a team of physical infrastructure direct reports. 
  • Oversee local project management including collecting bids, building schedules, and communicating outcomes to various stakeholders. 
  • Collaborate with corporate functions to optimize new product delivery, and service schedules. 
  • Manage service contracts to ensure cost efficiency. 
  • Complete ownership of all aspects related to ongoing performance and financial reviews, conducting requests for purchase, and ensuring payments and invoicing match contract pricing.
  • Implement contract review programs to assess client, tenant, and occupant needs to ensure problems are being solved to the benefit of ICON.
  • Manage and drive customer focus within all areas of operational activities and ensure that effective relationships are maintained with key clients.
  • Drive innovation through the implementing of best practices, operational and service efficiency, as well as the identification of industry trends and tools that would contribute to our operational excellence goals.
  • Communicate across all levels of the organization to gather feedback, assess needs, and execute projects in both a timely and budget conscious manner.
  • Implement Lean Management protocols and produce standard operating procedures for the physical infrastructure team. 
  • Creating design and experience standards across all properties to define icon spaces, preferred vendors, materials, approaches, and aesthetics.

 

MINIMUM QUALIFICATIONS

  • Bachelors in a relevant field or equivalent combination of experience and education.
  • 7+ years of experience working in physical infrastructure, construction, or facilities management.
  • 5+ years of experience with financial analysis and budgeting related to project management and facilities operations.
  • Superior understanding of construction schedules, facility operations, technology, furniture, fixtures, and equipment.
  • Highly adaptable, comfortable with change and ambiguity, capable of quickly rallying teams and resources.
  • Ability to work independently in a fast-paced environment.
  • Strong presentation skills.
  • Advanced skills in Microsoft Office and Google Suite applications. 
  • Ability to handle multiple projects concurrently and manage competing priorities.
  • Ability to think strategically to analyze the needs of the business and define solutions.
  • Ability to navigate between strategic work and tactical execution.
  • Ability to be available for after hours or pre-hours on occasion.

 

PREFERRED SKILLS AND EXPERIENCE

  • Management consulting experience.
  • Open-mindedness and a collaborative spirit.
  • Fast growing startup experience.
  • Strong organizational and interpersonal skills.
  • Facilities management credentials (IFMA/BOMI) a plus.
  • Hospitality experience is a plus.
 
ICON is an equal opportunity employer committed to fostering an innovative, inclusive, and discrimination-free work environment. Employment with ICON is based on  merit, competence, and qualifications. We provide employment opportunities without regard to age, race, color, national origin, religion, disability, sex (including pregnancy, sexual orientation, or gender identity), genetic trait, veteran status, or any other protected characteristic in accordance with applicable law. If there are accommodations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
 
Headhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON.
ABOUT THE TEAM

Solving one of the most challenging problems humanity faces requires a level of diversity across disciplines. ICON believes that by being a non-homogenous organization, we can capture unique perspectives, educational backgrounds, and ideation. We strive to be inclusive and seek team members who share our passion for the mission within the mission: building robust and diverse teams to help us prevail in the face of our challenges. 

We're a team of varied backgrounds, countries, and experiences, and we believe our differences make us stronger as we tackle some of the most challenging problems of our time.

MISSION-DRIVEN

Every startup wants to change the world, but we genuinely believe we're not being hyperbolic when we say this technology has the potential to reinvent human shelter, dramatically improving quality and resiliency while driving down costs to make housing affordable for everyone. We believe in harnessing the power of construction technology for the good of all humanity, both here on Earth and off-world. And while we get excited about R&D accomplishments in the lab, we get more excited when we see our work out in the real world, printing real homes for real people.

We work hard because we know what we are doing can reshape the way we live as a species. And it doesn't hurt that it's super fun. Where else do you get to play with giant robots and see the results of your work manifest in beautiful full-scale buildings that didn't exist before—and that someone can now call home?