Now Hiring

Customer Success Associate

ICON is looking for Customer Success Associate to manage and grow relationships with ICON’s customers across the residential, public sector, defense, and space verticals. In this role, you will work hand-in-hand with the business development team and across internal departments at ICON. This role reports to the Director of Customer Success and is based on our Austin, TX campus.

RESPONSIBILITIES

  • Manage each customer relationship after the ‘sale’ has been made and serve as the main point of contact for ICON’s customers.
  • Optimize the customer journey to ensure a stellar customer experience at every stage of the process.
  • Align, educate, and coordinate internal teams to bring value to the customer and provide exceptional experiences.
  • Form strategies to grow existing business with our most valuable customers.
  • Maintain customer and market insights that inform our product, processes, and overall value proposition to customers.
  • Assist with regular and ongoing market research and customer interviews.
  • Host visits, site tours and maintain vast knowledge of each project, construction and other key elements of ICON’s work.

QUALIFICATIONS

  • 2+ years of experience in a construction management, customer success, or business development related role.
  • Experience in Housing,Technology, and Innovation.
  • Ability to create strategies, implement them, track performance, and achieve set objectives.
  • Experience with analytics and keen problem-solving; process development and improvement; as well as task planning and delegation skills.

PREFERRED SKILLS AND EXPERIENCE

  • Experience with CRM software tools, database management systems.
  • Strong desire to learn and grow with professional drive and positive attitude.
  • Strong organizational skills, and the abilities to work under pressure, meet deadlines and budget time.
  • Proficient with keynote presentations.
  • Excellent public speaking skills.
  • Ability to quickly read the room and adapt presentation or discussions to meet the needs of the group or individual.
 
ICON is an equal opportunity employer committed to fostering an innovative, inclusive, and discrimination-free work environment. Employment with ICON is based on  merit, competence, and qualifications. We provide employment opportunities without regard to age, race, color, national origin, religion, disability, sex (including pregnancy, sexual orientation, or gender identity), genetic trait, veteran status, or any other protected characteristic in accordance with applicable law. If there are accommodations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
 
Headhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON.
ABOUT THE TEAM

Solving one of the most challenging problems humanity faces requires a level of diversity across disciplines. ICON believes that by being a non-homogenous organization, we can capture unique perspectives, educational backgrounds, and ideation. We strive to be inclusive and seek team members who share our passion for the mission within the mission: building robust and diverse teams to help us prevail in the face of our challenges. 

We're a team of varied backgrounds, countries, and experiences, and we believe our differences make us stronger as we tackle some of the most challenging problems of our time.

MISSION-DRIVEN

Every startup wants to change the world, but we genuinely believe we're not being hyperbolic when we say this technology has the potential to reinvent human shelter, dramatically improving quality and resiliency while driving down costs to make housing affordable for everyone. We believe in harnessing the power of construction technology for the good of all humanity, both here on Earth and off-world. And while we get excited about R&D accomplishments in the lab, we get more excited when we see our work out in the real world, printing real homes for real people.

We work hard because we know what we are doing can reshape the way we live as a species. And it doesn't hurt that it's super fun. Where else do you get to play with giant robots and see the results of your work manifest in beautiful full-scale buildings that didn't exist before—and that someone can now call home?