Now Hiring

IT Manager

ICON is looking for an IT Manager to lead the IT function at ICON. As the IT Manager at ICON, you will be responsible for ensuring the ICON team has technical support to make dignified housing accessible to everyone and advance humanity with our technology. This role is based at ICON’s Austin, TX headquarters and will report to the Director of Digital Infrastructure on ICON’s Digital Infrastructure team.

 

RESPONSIBILITIES

  • Work cross functionally with leaders in Operations, InfoSec, Control Systems, Engineering, Software, Communications, Finance, and other departments.
  • Hire, train, and develop a team of IT professionals.
  • Articulate to stakeholders the value of recommended solutions and approaches.
  • Create and maintain technical documentation, runbooks, and other procedures to ensure ICON’s IT practices are both repeatable and defensible. 
  • Build and maintain IT asset tracking processes and tools.
  • Participate in technology evaluation and recommendations.
  • Contribute to the System Security Plans (SSPs).
  • Assist staff with currently integrated audio/visual solutions for presentations, live-streams for all staff at multiple locations. 
  • Manages financial aspects of the IT department, including purchasing, budgeting, etc. 
  • Assist with the development of business case justifications and cost-benefit analyses for IT projects and initiatives.
  • Perform system maintenance duties, ensuring enterprise applications are kept current with vendor releases, patches and other requirements.
  • Provide input into the development of short – and long – range IT strategy.
  • Lead IT Help Desk and provides technical support to end users. 
  • Handle hardware and software problems, incident investigations, and provisioning. 
  • Troubleshoot and resolve network related issues in both LAN and WAN environments.
  • Manage provisioning/deprovisioning processes.
  • Manage physical access controls and Video Management System (VMS). 
  • Develop and implement the policies and procedures to support the organization's IT and information security goals.
  • Ensures the reliable processing and support of business operating systems including on-prem, hosted, and SaaS.
  • Support InfoSec in the deployment and management of security controls, compliance requirements, and other security initiatives as required. 

 

MINIMUM QUALIFICATIONS

  • 6+ years of IT experience in high growth companies.
  • 3+ years of experience owning IT administrative responsibility.
  • Experience with cloud and on-prem IT infrastructure.
  • Experience with cloud configuration and management within the industry-leading cloud storage environments.
  • Strong organizational and project management skills.
  • Deep functional understanding of networking, operating systems, WAN/LAN, SD-WAN, VPNs, SaaS, PaaS, IaaS, security, and other Information Technology concepts.
  • Ability to develop business cases to support IT and infrastructure investments. 
  • Strong interpersonal relationship skills.
  • Strong oral and written communications skills

PREFERRED SKILLS AND EXPERIENCE

  • Experience in solving both business and technical problems, training, and developing detailed business requirements.
  • Functional understanding of information security concepts of Confidentiality, Integrity, Availability (CIA) as well as cybersecurity technologies/functions such as IAM, Vulnerability Management, EDR, IDS/IPS, DLP, SIEM, CASB, BC/DR, etc.
  • Ability to handle multiple concurrent tasks and learn new business systems quickly.
  • Industry-recognized IT or Cybersecurity certifications will be considered with favor. 
 
ICON is an equal opportunity employer committed to fostering an innovative, inclusive, and discrimination-free work environment. Employment with ICON is based on  merit, competence, and qualifications. We provide employment opportunities without regard to age, race, color, national origin, religion, disability, sex (including pregnancy, sexual orientation, or gender identity), genetic trait, veteran status, or any other protected characteristic in accordance with applicable law. If there are accommodations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
 
Headhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON.
ABOUT THE TEAM

Solving one of the most challenging problems humanity faces requires a level of diversity across disciplines. ICON believes that by being a non-homogenous organization, we can capture unique perspectives, educational backgrounds, and ideation. We strive to be inclusive and seek team members who share our passion for the mission within the mission: building robust and diverse teams to help us prevail in the face of our challenges. 

We're a team of varied backgrounds, countries, and experiences, and we believe our differences make us stronger as we tackle some of the most challenging problems of our time.

MISSION-DRIVEN

Every startup wants to change the world, but we genuinely believe we're not being hyperbolic when we say this technology has the potential to reinvent human shelter, dramatically improving quality and resiliency while driving down costs to make housing affordable for everyone. We believe in harnessing the power of construction technology for the good of all humanity, both here on Earth and off-world. And while we get excited about R&D accomplishments in the lab, we get more excited when we see our work out in the real world, printing real homes for real people.

We work hard because we know what we are doing can reshape the way we live as a species. And it doesn't hurt that it's super fun. Where else do you get to play with giant robots and see the results of your work manifest in beautiful full-scale buildings that didn't exist before—and that someone can now call home?