Now Hiring

Senior Support Engineer

As part of the Engineering Support team, you will be a key player in the success and reputation towards the company.  How well you communicate and troubleshoot will be a direct reflection of Icon.  You will be responsible for providing support via phone, chat, email, and face-to-face support when needed.  Desire to personally resolve issues and recognizing when to escalate are a vital attribute to thrive in this role.  Must be capable of working day or night shifts, weekends, and support an on-call schedule when needed.  

RESPONSIBILITIES

  • Mentor Support Engineers with technical guidance and system functionality.  
  • Troubleshoot electrical, mechanical, and software systems virtually or in person using schematics or other documentation.    
  • Coordinate the delivery and inventory of replacement part inventories.
  • Provide detailed project reports that support department metrics.
  • Actively listen to our customers with a variety of technical backgrounds to determine the root cause.   
  • Collaborate with internal engineering technical teams, operations, product management, and business development to solve problems. 
  • Develop and track department KPI’s.    
  • Lead failure analysis initiatives with internal departments to reduce equipment failures and down time.   

QUALIFICATIONS

  • BS degree in Information Technology, Computer Science, or relevant field with 6 years in a similar technical environment. 
  • Associates in engineering or technology with 10+ years equivalent experience or proven experience in similar roles

PREFERRED SKILLS AND EXPERIENCE

  • Skilled with network topology and debugging script-based code.
  • Proven experience interpreting or programming PLC’s, VFD’s, digital and analog signals.
  • Strong desire to be “in the know” regarding new hardware and software changes.
  • Ability to work under pressure. 
  • A knack for prioritizing tasks based on urgency and importance.  
  • Some sort of CNC experience is highly desired. 
  • Strong desire to become the subject matter expert of the equipment.
  • Critical thinker and problem-solving skills.
  • Solid time-management skills. 
  • Great interpersonal and communication skills.
 
ICON is an equal opportunity employer committed to fostering an innovative, inclusive, and discrimination-free work environment. Employment with ICON is based on  merit, competence, and qualifications. We provide employment opportunities without regard to age, race, color, national origin, religion, disability, sex (including pregnancy, sexual orientation, or gender identity), genetic trait, veteran status, or any other protected characteristic in accordance with applicable law. If there are accommodations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
 
Headhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON.
ABOUT THE TEAM

Solving one of the most challenging problems humanity faces requires a level of diversity across disciplines. ICON believes that by being a non-homogenous organization, we can capture unique perspectives, educational backgrounds, and ideation. We strive to be inclusive and seek team members who share our passion for the mission within the mission: building robust and diverse teams to help us prevail in the face of our challenges. 

We're a team of varied backgrounds, countries, and experiences, and we believe our differences make us stronger as we tackle some of the most challenging problems of our time.

MISSION-DRIVEN

Every startup wants to change the world, but we genuinely believe we're not being hyperbolic when we say this technology has the potential to reinvent human shelter, dramatically improving quality and resiliency while driving down costs to make housing affordable for everyone. We believe in harnessing the power of construction technology for the good of all humanity, both here on Earth and off-world. And while we get excited about R&D accomplishments in the lab, we get more excited when we see our work out in the real world, printing real homes for real people.

We work hard because we know what we are doing can reshape the way we live as a species. And it doesn't hurt that it's super fun. Where else do you get to play with giant robots and see the results of your work manifest in beautiful full-scale buildings that didn't exist before—and that someone can now call home?