Now Hiring

IT Support Specialist

The ICON IT Support Specialist’s primary responsibility is to offer assistance to end users. This may include hardware support, such as desktop computers, printers, scanners, or IoT devices, or it may include providing software support. The IT Support Specialist will be responsible for responding to, logging work performed on, and tracking user support issues in ICON’s IT ticketing system. This role reports to the Senior Systems Administrator and is based at our Austin, TX lab. 

RESPONSIBILITIES

  • Provision computers for new and current employees.
  • Troubleshoot hardware, software, and networking issues on Mac, PC, ChromeOS, and Linux machines.
  • Provide technical support for computers and mobile devices.
  • Document activities in ticketing system.
  • Build knowledge base articles for common issues.
  • Assist in installation and configuration of network equipment.
  • Assist with larger IT projects as needed.

QUALIFICATIONS

  • Certification or degree in an IT related field.
  • Minimum of 2 years in a help desk environment.
  • Experience supporting SaaS tools. (Office365, GSuite, etc.)
  • Ability to communicate effectively with non-technical users.
  • Experience supporting one of the following operating systems: Windows 10, MacOS, Linux (any distribution).
  • Comfort working in a command line interface.

PREFERRED SKILLS AND EXPERIENCE

  • Certified in Windows 10 MCSA or equivalent, Cisco CCNA or equivalent
  • 2+ years of experience network experience (DNS, DHCP, SSL, TCP/IP troubleshooting)
  • Experience supporting Android/iOS mobile devices
  • Experience working in the construction industry
  • Experience working with MDM solutions
  • Programming/scripting experience
 
ICON is an equal opportunity employer committed to fostering an innovative, inclusive, and discrimination-free work environment. Employment with ICON is based on  merit, competence, and qualifications. We provide employment opportunities without regard to age, race, color, national origin, religion, disability, sex (including pregnancy, sexual orientation, or gender identity), genetic trait, veteran status, or any other protected characteristic in accordance with applicable law. If there are accommodations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
 
Headhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON.
ABOUT THE TEAM

Solving one of the most challenging problems humanity faces requires a level of diversity across disciplines. ICON believes that by being a non-homogenous organization, we can capture unique perspectives, educational backgrounds, and ideation. We strive to be inclusive and seek team members who share our passion for the mission within the mission: building robust and diverse teams to help us prevail in the face of our challenges. 

We're a team of varied backgrounds, countries, and experiences, and we believe our differences make us stronger as we tackle some of the most challenging problems of our time.

MISSION-DRIVEN

Every startup wants to change the world, but we genuinely believe we're not being hyperbolic when we say this technology has the potential to reinvent human shelter, dramatically improving quality and resiliency while driving down costs to make housing affordable for everyone. We believe in harnessing the power of construction technology for the good of all humanity, both here on Earth and off-world. And while we get excited about R&D accomplishments in the lab, we get more excited when we see our work out in the real world, printing real homes for real people.

We work hard because we know what we are doing can reshape the way we live as a species. And it doesn't hurt that it's super fun. Where else do you get to play with giant robots and see the results of your work manifest in beautiful full-scale buildings that didn't exist before—and that someone can now call home?